What is the Chez Clément cancellation policy?

Any brasserie serving 200 to 300 covers per service and over 1,400 covers a week treats cancellations as an operational subject in its own right. Every table that frees up in time can be re-allocated; a no-show, by contrast, is a direct loss and a complication for a thirty-two-strong kitchen brigade. Chez Clément, like any serious house, therefore applies a cancellation policy: the standard window is 24 hours before the booking.

For an individual guest cancelling in good time, the procedure boils down to a phone call or a short email. The team registers the cancellation, releases the slot for another guest and does not charge anything. This is the norm across Belgian hospitality for regular tables. Things become more formal for large parties: the deposit policy (deposit triggered from 10 guests, at €20 per person) changes the cancellation terms, and any refund depends on the time gap between cancellation and the booked date.

Private events, weddings, communions, corporate dinners up to 250 guests for a private event, sit under a distinct contractual frame. Payment milestones, cancellation terms and refund thresholds are spelled out in the quotation signed upfront, which is the standard practice in the Belgian event hospitality sector. For this kind of file, the dedicated contact is info@brasseriechezclement.be, who will follow the case from initial enquiry to final invoice.

On a day-to-day basis, Chez Clément leans on the kind of direct relationship inherited from five generations of family ownership since 1858. The unwritten principle is simple: let the house know as soon as you do, never leave a table without news. That same habit is what allows the fifth-generation team, Marie and Gilles Verleyen of J and JJ Brasserie SA, at the helm since 2021, to keep service quality high on peaks such as Thursday disco nights, weekends and the autumn Raclette season.