What if I run late for my Chez Clément reservation?

Running ten or fifteen minutes late on the way to a restaurant is a routine inconvenience, particularly in the Brussels south-east corridor with its variable traffic on the Ring R0 and the local A roads. Chez Clément sits on Rue de la Bruyère 230 in Genval, ten metres from La Hulpe, roughly twenty-five minutes south-east of central Brussels, a route that can swell by ten minutes on a Friday evening or during the school run. A delay alone is rarely a problem. A delay without notice is.

The single best reflex is to call the team on +32 2 652 33 92 the moment you know. A thirty-second phone call lets the team adjust: hold the table for your new arrival window, switch a course-timing rhythm in the kitchen, or, if the delay is significant, propose an alternative slot. The brasserie serves 200 to 300 covers per service and over 1,400 covers a week, so the diary has to work in slots; the team's flexibility scales accordingly with the notice you give them.

The formal grace period at Chez Clément is 15 minutes. A delay of up to a quarter of an hour with notice is normally absorbed without any disruption. Beyond that window, the team may need to seat another booking on your table and offer you an alternative slot, particularly on busy services (Friday dinner, Saturday dinner, Sunday lunch, Thursday disco night evenings).

For larger groups (eight guests or more), the grace period is generally tighter because the table layout is more constrained. For private events under contract with info@brasseriechezclement.be, the terms of arrival, late arrival and cancellation are set in the signed quotation. In all cases, picking up the phone is the right gesture, because it gives the team the information they need to keep your experience, and theirs, smooth.